With a career spanning over 10 years as an Information Architect and User Experience Architect, Mercedes has worked in some of the best agencies in London and for some of the most recognisable brands both nationally and internationally.
With a background in Industrial and Product Design, Mercedes has successfully moved to other areas of design such as user and brand experience, information architecture, software and graphic design by applying the same user centred principle: giving users and stakeholders what they need at every step of the way.
Millions of people have used interfaces and systems that Mercedes has designed for organisations such as O2, T-Mobile, Oxfam, Audi, General Motors, National Rail, NSPCC, British Airways, Comic Relief, the Department for Education and Skills, and the Design Council.
She has worked as Head of User Experience in London agencies like Digitas and Complete, and, as an independent professional, she has worked in other well-known top agencies such as Razorfish and TBWA\Tequila\Agency.com.