What Is Microsoft Dynamics 365?

Microsoft Dynamics 365 is a platform that includes ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) software, as well as Extensions and AI (Artificial Intelligence). By linking data, teams, and business processes with intelligent business applications, it enables insights and the freedom to grow.
ERP and CRM software address insufficient flexibility, complexity, a lack of technical involvement, communication, and other issues and working with several software systems can be tough, therefore Dynamics 365, or D365, was developed to make things easier. Despite the challenges, D365 gives users freedom while also simplifying communication for better customer engagement and operations.

As Felinesoft, we've built upon Dynamics 365's foundation creating our framework's to provide a seamless CRM solution specifically addressing the desires and requirements of NfP, Membership and Charity Organisations. 

The Felinesoft Frameworks - All the building blocks you need 📈

The Felinesoft Framework has been built on the concept of Lego building blocks. It presents the correct balance between not building from scratch which can be expensive, and productised/off the shelf solutions where you can never quite get it to meet your specific requirements.
However, the unique selling point for Felinesoft, unlike other framework solutions is that Felinesoft do not charge clients a license fee for the Framework, it is free and our way of supporting the NfP sector.
Contractually our clients can take a copy of the code anytime and keep it forever to use internally. The framework modules we have created will provide the base features and post our Discovery phase, we will deliver features that are truly optimised and tailored to your workflows and customer journeys.
The complete list of Frameworks available is as follows:
Identity Management
GDPR
Subscription Management
Membership Management
Conduct
Accreditation
Forms
E-Commerce
Payment
Voucher
Grant Management
Personalisation
Event Management
Fundraising Management
E-Learning
Exam
CPD
Education
To summarise, Dynamics CRM is an excellent out-of-the-box solution. However, it is essential to understand that not all demands are the same! This is where our Frameworks give the perfect alignment to meet your specific requirements and provide the optimal all-around solution for your organisation.
You can manage all of your interactions, from grant management, to personalised communications, Membership and just about every other important operation from a single highly integrated solution.

If you'd like to learn more about our solutions and how our Dynamics Frameworks can benefit your Organisation, please contact:

📧 Matt.Dowson@Felinesoft.com